Frequently Asked Questions
Everything you need to know about our premium western outerwear and ranch-ready apparel.
What is the typical shipping time for Schaefer Outfitter orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the United States.
How do I return or exchange an item?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. You can initiate a return or exchange through our online portal using your order number and zip code.
Where are Schaefer Outfitter products manufactured?
We take great pride in our heritage. A significant portion of our line is proudly made in the USA, and we specify the origin of each garment on its individual product page.
How should I care for my waxed canvas or wool garments?
Waxed canvas should never be machine washed; instead, spot clean with a damp cloth or soft brush. For wool items, we recommend professional dry cleaning to maintain the integrity of the fibers.
Do you offer a warranty on your outerwear?
Yes, we stand behind the quality of our craftsmanship. We offer a limited warranty against manufacturing defects in materials and workmanship for the lifetime of the product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Shop Pay installments.